Frequently Asked Questions

Q: What info do you need to make a reservation?
A: We are more than happy to check on availability for your event.    We will need the following information:
  • Number of chairs required
  • Chair color preference
  • Date of event
  • Location of event
  • Q: When do I pay for my chair rentals?
    A: A 30% deposit is required to reserve equipment.    The balance is due 7 days before the event.
    Q: What forms of payment do you accept?
    A: We accept personal checks and credit/debit cards.    We accept the following cards: VISA, Mastercard, American Express and Discover
    Q: Is your payment processing system secure?
    A: Yes.   We use Google Checkout to process payments.

    Q: Can I come by and see the chairs?
    A: Yes.   You are welcome to visit our warehouse and inspect our chairs.   An appointment is required as we do not have normal 8am-5pm hours.
    Q: Can I change the number of chairs after I place the order?
    A: Absolutely.   When reserving the chairs we recommend you reserve your maximum so we can have those on hold for you.   If you decide you need less, just let us know the week of your event and we'll adjust the remaining balance accordingly.   
    Q: What if I need to make a change in my order?
    A: Please let us know as soon as possible.    All changes are subject to availabilty.
    Q: What time of day will my chairs be delivered?
    A: We will coordinate with you or your event coordinator on a delivery time.    In most cases, we will make deliveries 4-5 hours prior to your event to ensure ample time for setup.
    Q: What about broken, damaged or missing chairs?
    A: The customer is responsible for the equipment from the time of delivery until the time of pick up.    We do charge for missing, broken, and damaged chairs.    Be sure equipment is secured when not in use and protected from the weather.
    Q: Can we pickup the chairs ourselves?
    A: No, because we have special equipment to move the chairs and prefer that our own staff handle the chairs.
    Q: Can I rent your chairs on a long-term basis?
    A: Our prices are for a one day rental.   If you desire to use the rental chairs for a longer period, please call us for long-term rates.
    Q: My venue location requires outside vendors to carry liablity insurance.   Do you carry insurance?
    A: We do carry general liablity insurance and have coverage up to $2 million dollars. If you need a Certificate of Insurance, please let us know and we can send proof to your venue coordinator.
    Q: Is there a difference between Chiavari and Chivari?
    A: Many times the Chiavari chair is mispelled.   Some common ways to mispell it are: chivari, chiaviri, shivari, shiavari, chavari, chaviri.
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